Resources & Insights
Practical ideas for responsible human-services technology
Research, best practices, and insights on deploying ethical technology in community organizations.
Why Human Oversight Matters in AI-Assisted Intake
Keeping qualified professionals responsible for consequential case management decisions.
Privacy Considerations for Human Services Technology
Data minimization, access controls, retention rules, and transparent client communication.
Improving Community Resource Navigation
Maintaining current, validated, and locally accessible community service networks.
Accessibility in Public-Service Technology
Designing digital services that work for every individual regardless of ability or device.
Reducing Administrative Burden
Freeing caseworkers to spend more time directly connecting with people in need.